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Delivery Information
All (in stock) orders placed before 15:00 are dispatched by our Warehouse Team the same working day. Orders which are placed after this cut-off time will be dispatched the following working day (Monday – Friday only). Orders placed after 15:00 on Friday or Saturday and Sunday will be dispatched the following Monday (excluding Bank Holidays).
Due to courier restrictions and the large nature of the items which we offer, your order may arrive in separate consignments. These can occasionally get split in transit, and may arrive on separate days. Please allow 1-3 working days for delivery of all consignments.
Parcel Delivery – Mainland UK (Zone 1)
*2-4 Working Day delivery service is included free of charge on qualifying orders over £40 (Ex VAT).
Orders under £40 (Ex VAT) are charged a flat shipping rate of £4.99 (Ex VAT).
Delivery is expected within 1 working day after dispatch and will go ahead between 07:00 and 21:00. Please allow 1-3 working days for delivery at present to account for any potential courier delays or disruption.
We may be able to offer a timed delivery option for your goods. Please contact us before placing your order if you require this service.
Parcel Delivery – Outside Mainland UK (Zones 2, 3, 4, excluding BT)
For courier purposes, the following destinations and postcodes (not exhaustive) are considered to be outside Zone 1 Mainland UK: Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles – All AB, FK, All IV, All KW, PA20-PA78, PH4 – PH50, All HS, All ZE, All IM.
Delivery to Zone 2, 3 or 4 postcodes may fall outside of the next-day delivery parameters, or not qualify for Next Working Day Service. Please allow 1-7 working days for delivery to Zones 2, 3 and 4 to account for circumstances mentioned above.
Orders to Zone 2, 3 or 4 are charged a flat shipping rate of between £9.99 – £11.99 due to excess freight charges.
Delivery – Northern Ireland (BT)
BT1-18, BT19+
Delivery to Northern Ireland (BT) typically takes 2-7 working days.
Orders to Northern Ireland (BT1-18, BT19+) do not qualify for free shipping and due to excess freight charges, are charged a flat shipping rate of £49.99 (Ex. VAT).
Pallet Deliveries
Larger bulk orders may be sent via the Palletline network. Delivery via Palletline can take 1-3 days for delivery, dependent on your location.
Deliveries to all postcodes are currently operating on a 2-day delivery time-frame, and orders of this size must be placed before 12:00 for same-day dispatch.
If your delivery address is residential, we may need to contact you to confirm that you are able to accept a pallet to your premises which may cause a delay with the dispatch times. Please ensure you have placed the most up-to-date contact details on your order.
‘Safe Place’ Deliveries
All of our parcels are sent on a tracked and insured service. On some occasions, a safe place can be chosen to leave your parcel. Please note if you do choose this service, OrderPackaging.co.uk and the couriers we use cannot be held liable for any lost or stolen parcels.
If you have a query regarding postage please contact Customer Services via email at [email protected].
OrderPackaging.co.uk & affiliates including delivery companies and third party couriers always do our best to ensure our products arrive in a timely fashion and in excellent condition. If by chance, you receive an item that is defective or damaged, or you need to report a late delivery – please contact Customer Services as above or refer to our Returns Information.