Order Tracking
Where is my order?
We use DPD, DX Freight and Yodel for our courier deliveries. Which service your item is sent on is dependent on the items in your order, but all of these can be tracked on the courier’s own website. Simply click the ‘track your order’ link in the dispatch email you received, or enter the unique tracking number from this email via the below, to view the current status and location of your order.
Orders delivered via DPD (tracking number 14 digits) can be tracked at;
Orders delivered via DX Freight (tracking no. beginning with L…) can be tracked at;
Orders delivered via Yodel 24 (tracking no. beginning with ‘JD or JJD…’) can be tracked at;
https://www.yodel.co.uk/track/
My tracking number doesn’t appear to be valid when I check it online?
Please note that the tracking reference code does not activate straight away, and can commonly not reflect any parcel updates until later into the evening on the day of dispatch when the courier log the parcel received. Please contact us if something doesn’t seem quite right.
I’ve only received part of my order?
Due to courier size restrictions, we often send orders in multiple parcels. These can occasionally be separated in transit and will follow as separate deliveries. If the entirety of your order has not arrived within the specified delivery time frame, please get in touch with us.
I have not received my tracking information?
We send this information to the email address provided on checkout – please ensure you check this inbox including your junk mail folders.
Note – Any orders received after 3pm are not dispatched until the following working day, so your order may not yet have been processed.